Never Ending Improvement Through Profound Knowledge
Imagine a company where customers are not just satisfied but enthusiastic about your offerings. Imagine a company where a can do spirit prevails, where honest and open communications prevail, where continual improvement and innovation are an integral expression of the culture; where every person feels aligned with the company, the management and the mission.
The best, most effective way of improving value, cutting waste and lowering costs are by understanding and employing the very same management principles that transformed the US war effort, Japan in 1950 and the US during the 1980s. Companies that have transformed their management according to Deming principles are resilient, resourceful and creative. They do better during hard times and good times, and come out of recessions and depressions in much better shape than others. Deming taught the principles and science of never ending improvement. But beware:
- Process improvement is not enough.
- Improving internal quality and lowering defects is not enough.
- Eliminating waste by itself is not enough.
- Having a well functioning team is not enough.
- Understanding customers is not enough.
- Having happy employees is not enough.
- None of these by themselves is enough!
All of these are necessary and more. Workers and managers must enjoy coming to work because they are experiencing the most powerful force of all, being productive, which allows them to experience pride in their work, their company and their management. And this allows improvement to continue indefinitely into the future, generated from within by your people. The barriers to their success within the company must be eliminated.
It is easy to say but hard to accomplish in practice. Yet companies that make the effort with the help of experienced masters can reach a very different state that allows them to constantly prosper and even dominate their niche.
Continue reading……
Just what is involved?