W. Edwards Deming may be the most influential management thinker of all time. He was credited with turning around major companies and whole nations. Trained as a mathematical physicist with a PhD from Yale University his career spanned seven decades during which he was an internationally respected physicist; a world renowned statistician and expert in sampling; the preeminent quality expert in the world and a profound thinker in management who revolutionized management thinking and practice in Japan and the West. His mathematical precision, understanding of statistics and the role of theory in science were matched with deep compassion and an understanding of the role of people in organizations. This gave him an unparalleled understanding of the workings of organizations. Deming along with Walter Shewhart the inventor of Statistical Process Control (SPC), developed and promoted

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